01 How do I make a purchase?
Browse through our collections in all the categories, once you found an item that impressed you, click “Add to Cart” button on the item, Double check you selection by clicking the ‘Cart’. You can edit the cart by adding more products by clicking continue shopping or delete by clicking trash. Complete you order by clicking “Checkout” and choose your preferred payment metnod and place your order.
02 What are the Payment Options?
India: Netbanking / Debit or Credit cart which supports all national cards and account.
International payments: We support all major cards through PayPal
03 Do you have a walk-in store or just online?
Yes, We do have 2 walk-in stores in Bangalore. Addresses given below:
Branch 1: #27, 100, DVG Road, Basavanagudi, Bengaluru-560004
Branch 2: #139, 3rd Main Road, Between 8th & 9th CROSS, Margosa Rd, Malleshwaram, Bengaluru-560003
For further information, please get in touch with us.
Contact: Akhil Bhandari
Mobile: +919901844222
Email: PoshSilverJewellery@gmail.com
However, we sell online and we do ship worldwide.
04 Is your jewelry made of real silver? What's the quality of the stones used?
Yes, all our jewellery are made up of 92.5 Silver and we use semi-precious stones in our jewellery. However, if there is any change in the purity or in the stones, the same would have been mentioned in the product description.
05 Do you give a guarantee / warranty for your products?
Yes, we do vouch for the purity of the metal used, but we do not provide any guarantee/warranty for gold plating as silver tends to get oxidized by nature, all silver gold plated products require re-polishing at one point in time.
06 If I order today? when my order will be dispatched or when will I get it?
WITHIN INDIA: 2 days to process an order, and around 5 days to deliver based on the delivery location.
OVERSEAS: 2 working days to process an order, 20 days approx based on the delivery location.
Though if there is any delay due to natural calamities or any other unavoidable circumstances from the logistics, it may get delayed. Please follow the tracking, which will be mailed once we dispatch until it gets delivered to you.
07 What is your return policy?
We strictly do not encourage any returns, refunds or replacement.
08 How do I track my order?
You will get tracking number for your order once dispatched to your email ID. We suggest you to check your spam as well after 2 working days of placing an order for the tracking.
09 Do you customize jewellery as per our choice?
Yes, we do customize jewellery as per our customers choice, do share the design that you have in your mind to PoshSilverJewellery@gmail.com or whatsapp us at +919901844222 to check the possibilities.
Note : We do not commit on making all that you send, only after checking the possibilities we can commit whether we can make it or not.
10 Do you remake the products that are sold out?
Few we can, many we may not, we request you to mail us at PoshSilverJewellery@gmail.com or whatsapp us at +919901844222 with the product code to check the possibilities on making the product again.
11 Can I add more items to my existing order?
No. It is preferable that you make another order so that tracking the order and the dispatch will be easier for you.
12 Can I exchange the jewellery bought from you earlier or do you accept old silver?
We do only retail sales, we do not take old jewellery / coins / articles for new. We do not provide any exchange. Every sale is final.
13 Does your jewellery have a resale value?
Yes, you will get only silver cost. As usual like in gold, no resale value for stones and pearls. Note : Again, we do not buy or exchange old for new. Let it be articles, products that bought from us earlier or any other items. NO EXCHANGE , NO BUY BACK. ALL SALE IS FINAL.
